CUSTOMER SUPPORT
AWARD WINNING SERVICE AND SUPPORT
Speed, effectiveness, and reliable service is our specialty at United Office Systems. Before other providers begin to respond to a service request United Office Systems has dispatched, arrived and resolved the request. But don’t just take our word for it – at United Office Systems, we take metrics seriously. They help us monitor our clients’ technology infrastructures so that we can provide proactive assistance to keep your business up and running smooth. Three of the most important statistics that we monitor are the First Call Completion Rate – the percentage of Service Request that are resolved in 1 visit, Average Response Time – the time it takes between a customer placing a service request and a Service Technician arriving on-site, and Request-To-Resolution Time – the average amount of time between the placement of a Service Request and the resolution of the Service Request. We take these metrics so seriously that we want you to judge how we are doing. Here are our most current statistics for the current quarter.
First Call Completion
93%
Of Issues Resolved In 1 Visit
Average Response Time
3.0
Hours
Call-To-Completion Time
4.0
Hours
United Office Systems has achieved the prestigious Konica Minolta PRO-TECH Authorized Service Center Award for 13 consecutive years. United Office Systems is a member of the elite PRO-TECH group recognized as the best of the best of dealers across the nation that demonstrate an exceptional commitment to customer support and satisfaction.
Welcome to United Office Systems Customer Portal. The Customer Portal provides our customers the ability to manage their equipment online. Through the webpage provided, you can accomplish a number of equipment management tasks. Your admin has the ability to limit access to certain areas of e-info, as well as give rights to be able to accomplish certain tasks.
BEI Services recognized United Office Systems as a Service Excellence Diamond Award Winner. This is BEI’s highest level award recognizing dealers whose service performance meets, or exceeds, specific and clear measurable goals for machine and technician performance.
United Office Systems recognized as an Elite Dealer. The Elite Dealer Award is one of the nation’s most prestigious awards given to a technology dealer that demonstrates an industry leadership position in the areas of innovation, execution and customer satisfaction.