Speed, effectiveness, and reliable service is our specialty at United Office Systems. Before other providers begin to respond to a service request United Office Systems has dispatched, arrived and resolved the request. But don’t just take our word for it – at United Office Systems, we take metrics seriously. They help us monitor our clients’ technology infrastructures so that we can provide proactive assistance to keep your business up and running smooth. Three of the most important statistics that we monitor are the First Call Completion Rate – the percentage of Service Request that are resolved in 1 visit, Average Response Time – the time it takes between a customer placing a service request and a Service Technician arriving on-site, and Request-To-Resolution Time – the average amount of time between the placement of a Service Request and the resolution of the Service Request. We take these metrics so seriously that we want you to judge how we are doing. Here are our most current statistics for the current quarter.

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Request-To-Resolution Time