United Office Systems is open for business. We are committed to the health and safety of our employees and our customers and will remain operational while implementing strict precautionary measures to align with government and public health requirements. If you have a request for billing, service, or sales, we will do our best to assist you promptly. Thank you for your patience, and we wish you and your family good health during these times.
MANAGED IT & NETWORK SERVICES
Why United Office Systems?
Speed, effectiveness, and reliable service is our specialty at United Office Systems. Before other providers begin to respond to a service request United Office Systems has dispatched, arrived and resolved the request. But don’t just take our word for it – at United Office Systems, we take metrics seriously. They help us monitor our clients’ technology infrastructures so that we can provide proactive assistance to keep your business up and running smooth. Three of the most important statistics that we monitor are the First Call Completion Rate – the percentage of Service Request that are resolved in 1 visit, Average Response Time – the time it takes between a customer placing a service request and a Service Technician arriving on-site, and Request-To-Resolution Time – the average amount of time between the placement of a Service Request and the resolution of the Service Request. We take these metrics so seriously that we want you to judge how we are doing. Here are our most current statistics for the current quarter.
First Call Completion
Of Issues Resolved In 1 Visit
Average Response Time
Certified World Class Service
Many companies claim to have the “Best service in the Business” but few have the tools to measure customer satisfaction. At United Office Systems, we use the world standard Net Promoter Scoring (NPS) system and CEOJuice to capture customer feedback. After every interaction with our Service Department, customer feedback is sent directly to CEOJuice and the results are reflected here on our website. The NPS score on this page is a true reflection of UNITED’s 12 month average score. United Office Systems consistently scores higher than any office equipment dealer in the Atlanta area.